How much time do your employees spend in a day trying to find the right documents? And the next question is where is that information housed – is it in email, a file server, on a hard drive, or stored in the Cloud?
According to a McKinsey report, employees spend 1.8 hours every day searching for content and gathering information. On average, that’s 9.3 hours per week!
On top of that, searching for documents creates a resource drain that costs businesses $3,900 per employee each year in productivity losses.
Every enterprise organization should be concerned about increasing productivity and efficiency. So, what can you do to stop this productivity loss?
Technology can help provide a solution designed to manage, store, and organize business documents in real time. An Enterprise Content Management (ECM) platform can help your organization streamline business processes and make day-to-day operations more efficient.
Here are 9 reasons why you should adopt an Enterprise Content Management platform:
Manages digital information
Managing your organization’s content and information begins with importing your data into a secure, digital repository. Documents can be captured and digitized by scanning, creating electronic forms, or importing content from various locations, such as Microsoft Office documents, emails, invoices, sales orders, contracts, research reports, case studies, videos, photos, PDFs, and more.
Provides a central repository
A central digital repository allows users to view or edit any document, view document metadata, and manage and organize content within the repository. Having all of your information in a central location makes it easier to find and store documents more securely. It also allows for improved employee collaboration, because all employees across departments and enterprise-wide can access any and all content.
Offers search and filter capabilities
Within your data repository, you can find any content by searching or filtering all aspects of a document, such as:
- Date created
- Last accessed
- Metadata or metatags
Being able to perform a simple search can significantly cut down on time spent looking for information. Employees will enjoy improved productivity and provide a better experience for customers. Having real-time data and reports can streamline many activities, such as month-end close, sales orders, invoicing, and other important documentation.
Having documents and information all in one place leads to increased enterprise-wide productivity. An Enterprise Content Management platform will more efficiently organize digital assets and make them easier to find. As a result, your employees will save time and increase their productivity. Then, employees can focus their time on more critical tasks.
With ECM, your company can host all its business content in one central location. Employees are then able to access this repository via an array of devices, such as smartphones, tablets, laptops, and stationary PCs. Access means that employees can find what they need from anywhere, at any time. For instance, a sales rep can pull up the information she needs from her phone in real-time, while she’s talking with a prospective client.
When you’re managing your enterprise’s content properly, your teams can collaborate like pros. They’re able to upload content quickly, see what others have been working in real-time, and jump in to make edits or changes quickly.
Improves customer success
When you unlock instant access, you get real-time visibility into the status of customer requests and transactions. This allows you to attend to customers’ needs faster than ever. Customers can quickly complete forms and make requests online. You can provide a seamless experience from reaching out to a prospect, onboarding new customers, and managing existing customers.
An Enterprise Content Management platform can enforce security policies, while also easily keeping track of all documents accessed and the activities that occur with these documents. In addition, an ECM solution can provide additional data security to ensure that your data remains private and secure within your enterprise.
READ MORE: What Businesses Are Getting Wrong About Knowledge Management
Consider an enterprise mobile app
At CatalystXL, we want to help you quickly and easily share information, increase productivity, and foster collaboration across your entire organization. We can deliver a no code, custom branded enterprise mobile app that unlocks answers and provides insights via our Cardware™ platform — sharing categorized content in a powerful flashcard format. Our mobile app fosters a community of collaboration, engagement, and connectedness for your employees – both in and out of the office.
Book a demo today.